Release 24.Q4.R3

The FrankieOne platform constantly evolves to deliver better products and services to our customers. This release includes some of the latest enhancements and updates that we have made to improve your experience with our platform and fixes for issues previously encountered.

The following changes are included in this release of the FrankieOne platform.

Portal/Fraud

Updates

• Enhanced Unit Holder Management: Users can now review and edit the number of units each unit holder holds within a unit trust, improving accuracy and efficiency.
• Ownership Insights Enhancements: We've improved the Owners & Officeholders tab to incorporate data from Ownership Insights, when enabled (Australia only). This includes updated displays for Ultimate Beneficial Owners (UBOs), blocking entities, and other owners. These changes align data with the UBO PDF Report.

Fixes

• Bug Fixed for Scrolling through Child Accounts: Resolved an issue preventing scrolling through a large number of child accounts for certain customers.
• Bug Fixed for International Passport Check: To improve identity verification accuracy, the system will utilise VEVO and DVS for all international passport checks. Customers currently using only VEVO for this purpose will be contacted.

KYC

• General improvements have been implemented around postcode risk assessment, document mapping when no OCR is retrieved, and a connector update for handling support documents with no ID.