Create a new entity via the Portal

The Create new entity screen allows you to input a customer’s personal information and run checks.

To create a New entity via the Portal

Navigate to the Create new entity form by clicking the +New Entity button.

Select a Workflow

Select the Workflow you would like to apply to the new entity profile. This will determine the sequence of checks to accomplish a business process (or a part of it) that is run on this customer.

Personal Info

Use the form fields to enter the customer’s personal information. Fields will be optional or required based on the workflow and your FrankieOne configuration.

Personal Information Fields


Customer ID	Made up of numbers and or letters and no spacing. Search by Customer ID using the search bar.
Given Name	The customer’s Given Name as shown on their ID document. Required field for all customer profiles. * Also known as First Name.
Middle Name	Middle name is an optional field Enter a middle name if it is shown on the customer’s ID document.
Family Name	The customer’s Family Name as shown on their ID document. Also known as Surname or Last Name
Date of Birth	- The customer’s Date of Birth
Phone Number	- Optional field
Email Address	Optional field Must be a valid email address format

Residential address

Use the address search field to quickly find an address and populate it into the correct fields.

Or select Enter address manually to display the individual address fields.

Add an ID Document

Click Add New Document to add an ID document to a customer profile.

Different workflows will have different requirements for the number and type of ID documents required and this will be set up in your FrankieOne configuration.

Drag and drop to upload a document scan or browse and select a file from your computer.

Consent

You must obtain Consent from your customer as per the AML/CTF act to run certain checks. You will not be able to save and verify where consent is required as part of the selected Workflow.

Save & verify

Selecting Save & verify will save the changes to the profile and run all of the checks required as per the selected workflow. If checks have been run previously, FrankieOne will decide which, if any, further checks need to be run and which do not need to be run again.

Save Changes

Selecting Save changes will save changes to the profile and any new information or information that has been changed after checks have already been run will show as ‘Unchecked’.

If changes were made that do not impact the result of previous checks, these results will remain.

If a new ID document has been added and saved, and a different ID document has previously passed, the original document will remain as passed.