AUS: DVS Drivers Licence Changes

Changes effective from 1/9/2022

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It's important for you and your team to read through the following document to ensure that your service isn't interrupted.

Overview

From 1 September 2022, the card number on an Australian Drivers Licence (DL) will be a mandatory verification field for NSW, ACT, SA, TAS, NT and WA-issued licences.

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Western Australian Drivers Licences

As communicated by DVS on 01-Sep-22, there is a delay with uploading all card numbers to the DVS systems for Western Australia. As such, to minimise impact to customers, Card Number for WA will not be verified, however it will remain mandatory to provide. A further update will be provided once the upload is complete and the enforcement can commence.

Why are these changes being made?

Card numbers are unique identifiers that are updated each time a drivers licence is issued.

Including the card number as part of the matching criteria ensures that the document being presented is the most recently issued document. This will minimise the risk of identity theft using a stolen or lost drivers licence.

At this time, only NSW, ACT, SA, TAS, NT and WA will become mandatory on the 1st of September.

Issuing State

When will this card number be mandatory?

What does this mean?

• NSW
• ACT
• SA
• TAS
• NT
• WA

4am AEST, 1st September 2022

Starting on the 1 September 2022, the drivers licence card number must be captured and provided, otherwise verification calls to DVS will fail.

• QLD
• VIC

In 2023. Final date TBD

This field remains optional, and can be included via API if desired. The field will not be displayed in the Portal.

Changes

API

When entering Drivers Licence details for affected states, it's important to ensure that the right KVP for "document_number" is supplied.

Note: The API endpoint does not validate whether you have provided this data point.

The affected Frankie endpoints have been updated to receive this new field since early June 2022.

For more documentation about the data model for Australian Drivers Licences, click here.

Portal

From 1st September, when adding or editing any Australian Drivers Licence from the affected states, the field input will be displayed and marked as mandatory. This number will need to be entered in for successful verification.

SmartUI

On the 1st of September, a new version will be released, making the optional Card Number fields added in v4.6 mandatory. This will mean that all end users who experience this updated flow must enter the card number to proceed.

Note: If you are currently using any version of SmartUI below v4, you will need to migrate to v4 to receive this update automatically. Failing to do so will mean that calls to DVS to validate Drivers Licences could fail due to this missing field.

If you are already on v4, no action is required, as the changes will automatically be deployed for you on this date.

See the Version Log for Smart UI here.

A guide to migrate to SmartUI v4 can be found here.

Timeline

Date

Actions

1 July 2022

Equifax
• Equifax Customer Test Area turns on mandatory Card Numbers

22 August 2022

Testbed
• Testbed will be updated to require the Drivers Licence details

24 August 2022

API
• UAT will be updated to begin failing verification for Drivers Licences with no supplied Card Number.

Portal
• UAT environments will be updated to enforce mandatory Card Number entry for the affected states.

12am, 1 September 2022

API
• Production will be updated to fail verification due to missing data when requested.

Portal
• Production will be updated to enforce mandatory Card Number entry for the affected states.

SmartUI
• The latest version of SmartUI will be deployed, capturing the required fields. Please ensure you are already consuming v4 of SmartUI.

4am, 1 September 2022

Mandatory Card Number requirement is switched on.

Testing

FrankieOne Testbed

If you use the FrankieOne Testbed, you should provide a card number in your requests for profiles with NSW, ACT, SA, TAS, NT and WA-issued licences. The card number field will be optional until 22 August 2022. Test cases will pass without card numbers up to this date.

Equifax Customer Test Area

If you are testing using the Equifax Customer Test Area (CTA), the mandatory input of card numbers for NSW, ACT, SA, TAS, NT and WA-issued licences was made mandatory since 1 July 2022.

Portal Demo

If you use the Portal Demo, you should provide a card number in your requests for profiles with NSW, ACT, SA, TAS, NT and WA-issued licences. The card number field will be optional until 1 September 2022. Test cases will pass without card numbers up to this date.

FAQ

What happens to new profiles in the Portal from 1st September?

When entering details for new profiles into the Portal, and adding an affected state's Drivers Licence, you'll be required to enter the Drivers Licences Card Number to verify the card successfully.

You will not be able to proceed with submitting the profile nor saving the Drivers Licence if this number is not supplied.

What happens to existing profiles in the Portal from 1st September?

Existing profiles won't be affected, and will not require reverification.

However, If an existing profile is edited or requires verification again, the Card Number must be supplied to verify the Drivers Licence successfully. This may mean that you will need to contact your profile, to reconfirm their details, before being able to successfully submit.

What happens if we collect card numbers prior to 1 September 2022?

Providing card numbers prior to 1 September will not affect match rates.

What happens if we don't capture the Card Number after the changeover on 1 September 2022?

Documents requiring the Card Number being checked against DVS will fail to be verified. Match rates will drop to 0% for affected states.


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