Monitoring and Onboarding lists

The monitoring and onboarding lists within our portal show lists of customer profiles for review.

Onboarding List

The onboarding list contains all profiles that require manual review.

Monitoring List

The Monitoring list contains all profiles that have “Passed”. No further action is required on these profiles.
You can also view if this profile has Ongoing Monitoring switched on.


Label	Description
Name	Customer’s full name collected on the application. This name is used in KYC verification and AML screening.
Customer ID	The reference ID assigned to this customer.
Profile Status	Displays the overall status of the customer profile.
Created	Display the age of customer application.
Last Updated	Displays when the last change was made to the customer application.
Risk Level	Risk level of customer.
Issues	Displays any issues found in customer application.
Assigned to	Displays the user assigned to the customer application for review and decisioning.

List Filtering & Sorting

Manage your workflow by clicking the funnel icon next to the column heading:

There is a GIF that shows this process here:

DVS Expanded Response

Expanded responses are a DVS initiative to provide more information about an individual’s document verification outcome. An expanded response is a brief explanation provided by the document issuer, on why the individual’s information did not match the document being verified.

From the Portal, on the Audit Report of the particular entity, example below:

Updated 5 months ago