Change a Customer's Recipe
A Recipe allows you to change the combination of checks that are performed on a customer.
A Recipe allows you to change the combination of checks that are performed on a customer at any given time in the customer's lifecycle.
You may switch a customer to a different ‘Recipe’ via the portal or it can also be called via API based on a trigger in the system such as the customer applying for a new product (ie credit card) or change of name or address etc.
To change the ‘Recipe’ via the portal.
- Open customer’s profile.
- Navigate to the KYC/Personal Info Tab.
- Click Edit Customer Info.
- Select from the Recipe dropdown.
- Click Save & Verify to run the new Recipe.
Example of results on a 'Basic' Recipe made up of 4 checks.
The customer has passed all of the checks as required by this Recipe.
Results after changing the Recipe
Additional checks are required as part of this Recipe, however, because the customer has already passed the same 4 checks from the first Recipe, these are counted towards the final result and only the single additional PEP/Sanctions check is run.
If fewer checks are required
After changing the Recipe, the results of a customer’s prior checks will be counted towards the new Recipe with no additional checks required.
The exception to this is where the check result has ‘aged’. If a check result has passed the specified age limit it will no longer be counted towards the overall check result.
Updated about 1 year ago