Our service is designed in such a way that we can push out updates to the service as needed with zero downtime. However, we also respect the fact that our customers need stability & sustainability, and so we generally only push updates in the evenings during quiet periods after which is 9 pm Australian Eastern (Daylight Savings/Standard) Time, 11 am Central European Time (CET) and 2 am Pacific Standard Time (PST).
FrankieOne generally has a policy of fail-forward. But in the unlikely event of a potential service disruption, we will roll back to a previous deployment to not impact on our customers. To do so, we make use of the same process for the deployment of new services, except we simply push the previous revision of the system, thus restoring the service to previous levels.
Updated 4 months ago