Our service is designed in such a way that we can push out updates to the service as needed with zero downtime. However we also respect the fact that our customers need stability and so we generally only push updates in the evenings during quiet periods after 9pm Australian Eastern (Daylight Savings/Standard) Time.
Frankie generally has a policy of fail-forward. But in the unlikely event of a potential service disruption, we will roll back in order to not impact on our customers. To do so, we simply use the same process we use for deployment of new services, except we simply push the previous revision of the system, thus restoring the service to previous levels.
Updated 12 months ago