Managing Duplicates
It is a typical scenario that a person may try to sign up for the service more than once.
These can be legitimate and nuisance clients. We give you the tools to make a determination on the duplicate and resolve them either as a positive match or a false match. You can also leave a comment on that determination and all actions are kept in the audit log.
By default we will match clients as duplicates based on the following criteria:
- document ID, and
- date of birth
or
- date of birth, and
- family or last name
If duplicates are not turned on in your portal, contact us and we can turn it on. If you have a particular matching you would like to use, we can also accommodate that.
When you get a duplicate match, you will see this on the Onboarding page:
![duplicates_picture1.png 2328](https://files.readme.io/41ef54a-duplicates_picture1.png)
If you want to look at the client and assess what the duplication is based on, you click on the user to manage them as normal:
![duplicates_picture2.png 2840](https://files.readme.io/2cbfa38-duplicates_picture2.png)
You will see that the duplicate has a little -> on it indicating that you can click on it to find out more about the match.
![duplicates_picture3.png 2958](https://files.readme.io/3f514a0-duplicates_picture3.png)
Here you will see the comparison of the duplicate match side by side. You be able to tell if it is a True Positive or a False positive.
You then use the 'Change match status' to make a change to the duplicate match:
![duplicates_picture4.png 1634](https://files.readme.io/4de692c-duplicates_picture4.png)
Add a comment for the audit log:
![duplicates_picture5.png 1140](https://files.readme.io/9c3dcf1-duplicates_picture5.png)
The client then becomes someone you can onboard via the Manual IDV page. If you select True Positive the client becomes a confirmed duplicate and can no longer be onboarded.
Updated 8 months ago