Customer profiles are tagged with a status to indicate the outcome of the checks that have been run against that customer.
The status applied to a customer indicates whether the customer has been able to successfully pass the required checks, and therefore onboard.
The following table outlines all of the profile statuses and their meaning.
|Profile Status Tag||Description|
|Passed||The customer has passed all checks that are required as part of the recipe. No further action is required.|
|Manually Passed||The customer has passed all checks that are required as part of the recipe after manual user action has been undertaken.|
Example: False positive PEP match
|Needs Attention||Issue have been identified by Frankie and the profile requires manual review.|
|Failed||Issues have been identified by FrankieOne and the customer has been prevented from onboarding. Manual review is required.|
|Manually Failed||Issues have been identified after manual review, manual user action has been undertaken, and the customer has been prevented from onboarding.|
|Unchecked||The customer has been created; however, checks are still pending. Various root causes.|
|Archived||In an ‘Archive’ state, it will leave the selected customer record as accessible but will not display in the default Onboarding page. We suggest using this feature when putting customers aside that you are not actively worked on, but might want to keep in your system as a record.|
|Inactive||From the ‘Archived’ state you can move a customer to the ‘Inactivate’ state. This will effectively render the customer to a permanently archived state. This means all indexes will also be removed.|
Issues let you see at a glance from the Onboarding list why a profile has not Passed, to help you decide what action needs to be taken on this customer profile.
Customer profiles with the status Needs Attention, Failed or Manually Failed will display at least one issue in the issue list.
|KYC||Know Your Customer (Identity Verification) |
The customer has not passed the KYC ruleset
A potential match has been found against a Sanctions list
Issues have been identified with the Biometric and ID Scan
An error has occurred during the check process. Re-run checks to try again.
|SCORE||Risk Score Unacceptable |
The FrankieOne risk assessment has identified that the score is of an unacceptable level
|PEP||Politically Exposed Persons |
A potential match has been found on a Politically Exposed Persons list
A potential match has been found on a Watchlist
A potential match has been found against an Adverse Media list
A potential match has been found against your internal blocklist
A potential duplicate has been found with an existing customer profile in your system
Updated about 1 month ago