Profile Status and Issue Tags

Customer profiles are tagged with a status to indicate the outcome of the checks that have been run against that customer.

Customer profiles are tagged with a status to indicate the outcome of the checks that have been run against that customer.

The status applied to a customer indicates whether the customer has been able to successfully pass the required checks, and therefore onboard.

Profile Statuses

The following table outlines all of the profile statuses and their meaning.

Profile Status TagDescription
PassedThe customer has passed all checks that are required as part of the recipe. No further action is required.
Manually PassedThe customer has passed all checks that are required as part of the recipe after manual user action has been undertaken.

Example: False positive PEP match
Needs AttentionIssue have been identified by Frankie and the profile requires manual review.
FailedIssues have been identified by FrankieOne and the customer has been prevented from onboarding. Manual review is required.
Manually FailedIssues have been identified after manual review, manual user action has been undertaken, and the customer has been prevented from onboarding.
UncheckedThe customer has been created; however, checks are still pending. Various root causes.
ArchivedIn an ‘Archive’ state, it will leave the selected customer record as accessible but will not display in the default Onboarding page. We suggest using this feature when putting customers aside that you are not actively worked on, but might want to keep in your system as a record.
InactiveFrom the ‘Archived’ state you can move a customer to the ‘Inactivate’ state. This will effectively render the customer to a permanently archived state. This means all indexes will also be removed.

Profile Issues

Issues let you see at a glance from the Onboarding list why a profile has not Passed, to help you decide what action needs to be taken on this customer profile.

Customer profiles with the status Needs Attention, Failed or Manually Failed will display at least one issue in the issue list.

Issues TagDescription
KYCKnow Your Customer (Identity Verification)
The customer has not passed the KYC ruleset
SSanctions
A potential match has been found against a Sanctions list
BiometricsBiometrics
Issues have been identified with the Biometric and ID Scan
TimeoutTimeout
An error has occurred during the check process. Re-run checks to try again.
SCORERisk Score Unacceptable
The FrankieOne risk assessment has identified that the score is of an unacceptable level
PEPPolitically Exposed Persons
A potential match has been found on a Politically Exposed Persons list
WLWatchlist
A potential match has been found on a Watchlist
MMedia
A potential match has been found against an Adverse Media list
BlocklistBlocklist
A potential match has been found against your internal blocklist
DuplicateDuplicate
A potential duplicate has been found with an existing customer profile in your system

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