KYC/Personal Info Tab
Personal Information related to the applicant can now be found in the KYC/Personal Info Tab
KYC Checks and Personal Information related to the applicant can now be found in the KYC/Personal Info Tab. This is the first step in providing more detailed information on how to interpret and resolve KYC verification issues.
Interpreting KYC Check results
Verified
![Unverified (1).png 420](https://files.readme.io/e8582e3-Unverified_1.png)
Verified
Checks have been run and depending on the ruleset applied, the minimum requirements for verification have been met.
Unverified
![Group_946 (1).png 500](https://files.readme.io/d240770-Group_946_1.png)
Unverified
Checks have been run and depending on the ruleset applied, the minimum requirements for verification have not been met.
![Group_947 (1).png 530](https://files.readme.io/97f4b97-Group_947_1.png)
Unchecked
No checks have been run. Usually, this means that information has been added to the profile and ‘Saved’, without running checks.
Which checks in the Check Summary/Overview relates to KYC?
Depending on the KYC rule that is configured, the following check types are associated with the KYC/Personal Info tab.
Where any of the checks have not met the minimum rule requirements, clicking the Resolve button in the check summary will direct you to the KYC/Personal Info tab.
The KYC/Personal Info tab will display a warning banner with the status of the KYC check.
Click Edit Customer Info to update the customer details and Save & Verify to re-run checks.
FrankieOne ID
Use the FrankieOne ID found at the bottom of the KYC personal info tab as a reference when speaking with our customer support team.
Updated 8 months ago