Each Biometrics/OCR result can be manually overridden to one of the two manual review statuses.
If you have manually reviewed a profile and are satisfied with the details of the check, you may override the result with a Manual Pass status. If all of the other Biometrics/OCR reports and other checks as part of the associated recipe have also passed, this will move the entire profile into a Manually Passed state and allow the applicant to onboard.
If a report shows a clear status and you are not happy with the result, changing a result to Manual Fail will result in the entire profile being Manually Failed, and the applicant will not be able to onboard.
Click Manual Override
Select Manual Pass or Manual Fail
Enter a comment
Once you have made any manual adjustments to the results on the biometrics tab, you must click Re-run Checks to apply the manual overrides to the overall profile status.
Updated about 1 month ago