Documentation

Manual KYC Verification

FrankieOne’s portal supports the ability to perform a manual KYC verification

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Manual KYC does NOT check with our partners, this is purely an internal check and requires staff to attest they have cited enough evidence as per their own internal policies to “pass” a customer.

This option is generally used when the electronic KYC attempts have failed, but you have gained sufficient evidence and want to proceed to onboard this customer. This requires you to provide sufficient evidence to support identity verification.


Perform manual KYC

To perform manual KYC create a new entity.

Enter the necessary information

  1. Select the New entity button to open the Create New Profile page.
  2. Select the Individual tab.

  1. Enter the necessary information.

  2. In the ID Documents section, unselect the eKYC button.

  3. This will enable mKYC. Select the Add another document button to enter identification documents.

  4. Select the country of issuance for the ID document from the Country drop-menu, and the document type from the ID Type drop-down menu.

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Please provide one of the following combinations of documents to fulfill manual KYC requirements:

  • At least 1 Primary Photographic ID document,
  • At least 2 Primary Non-photographic ID documents, or
  • 1 Primary Non-photographic ID document and 1 Secondary ID document.

Additional data entry fields will be displayed depending on the ID type. The following screenshot shows the detail fields for an Australian Driver Licence (Victoria).

The following screenshot displays the detail fields for an Australian passport.

  1. Drag and drop a copy of the required document into the image box. Alternatively, you can select the image box, which will open the file browser and allow you to locate the file to upload.

  2. To remove an ID document, hover on its row and select Remove ID.

  1. To update the uploaded document, hover on its preview image and select either View to see a larger version of the uploaded document, or Replace to browse and select the replacement document.

Add consent

You must consent to manual KYC using the information and documents you provided.

Select the Consent tick box to attest that you have reviewed the customer identity documents and uploaded true copies of the reviewed documents for manual KYC verification.

Add comments

Provide additional context and information for performing manual KYC on this entity.

The comments field is required.

Save and approve

To complete the manual KYC on this entity, select Save & Approve.

Alternatively, select Save changes to save the submitted information into the system. This allows you to return to the entity later to complete the manual KYC.

The entity page for the new entity opens reflecting that manual KYC was performed.


Acceptable ID documents

Primary Photographic

ID types with a photo such as driver's licence or passport are considered primary photographic ID documents.

Primary Non-Photographic

ID types without a photo such as Medicare or birth certificate are considered primary non-photographic ID documents.

Secondary

It is possible to provide Secondary types of ID to support the manual verification. ID documents such as Tax IDs can be used.

Updated 8 days ago