The CheckEntityCheckResultObject has a number of summary sections that are available.

The entityProfileResults section (see above), provides a detailed overview of the results based off the recipe assigned to the entity. This is only present where entity profiles/recipes are in use (strongly recommended for all API users).

A still relevant, but being phased out section, is the checkSummary which is the pre-cursor to the above entityProfileResults. It’s still useful for those API users still running individual checks, rather than recipes.

And lastly, there is a collection of individual check summaries, one for each time the service has run the /entity/verify API endpoint in reverse chronological order.

Understanding CheckSummary results

🚧
Note
The individual checkTypes are being phased out.
Unless there is a specific reason to not do so, please move to using Entity Profiles, rather than running individual checks..
The following section details how to interpret the results of a /verify check on an entity.

Whenever a check is performed upon an entity, a summary record is returned as part of the response data. This is found in the checkSummary object and represents the sum total of information about this entity and all previous relevant checks.

🚧
If you’re just after the results of the latest check, look for the most recent summary record in the checkSummaries list.

As part of the primary summary object, there is an array of typed Key-Value Pairs called CheckResults.

In there, we will return any specific flags or data that we think might be useful for the developer to take immediate action on, rather than having to dig through the individual results.

The kvpKey is generally made up of 2 parts: <Level>.<Flag>

<Level> is designed to indicate the level of importance of the flag. Valid values are:

Info - Flag is purely informational.
Issue - Flag is highlighting something that is a potential issue.
Important - Flag is indicating something we feel is Important and requires potential intervention.
Action - Flag indicates a recommended action.
Fail.Reason - Why the entity is currently in a failed state.
Review.Reason - Why the entity is currently marked as REFER.

<Flag> is the name of the flag and is generally self-explanatory (see notes below).

The kvpType is one of the enumerated KVP types found in our OpenAPI specification. We’ve translated that to a more readable form here.

kvpKey	kvpType	kvpValues	Notes
Recommended Disposition
Action.Recommended	String	One of: PASS PASS_MANUAL REFER FAIL FAIL_MANUAL UNCHECKED	Recommended action to take, based on risk, confidence, and all other data. The _MANUAL suffix on pass/fail indicate that manual intervention was required to make the entity pass/fail. UNCHECKED means that no checks have been attempted against this entity as yet.
Failure / Refer Reason Indicators
Fail.Reason.*	String	The * can include: Risk NoMatch Duplicate Blacklist Partial Sanction PEP Fraud FraudList Device	The * in the kvpKey will give a single word indicator of the primary failure reason. The kvpValue will give a short note on why.
Review.Reason.*		The * can include: PEP Media Risk Fraud Device	The * in the kvpKey will give a single word indicator of the primary referral reason. The kvpValue will give a short note on why.
Info.ManualChanges	Integer	1+	If there have been manual interventions on this account, indicate how many
portal.issue.summary	String	Comma separated list of issues	Issue codes are: 404: No match 500: Service error PTL: Partial match only PEP: PEP match S: Sanctions match WL: AML Watchlist match M: Adverse Media match FRAUD: Fraud list or check match DUP: Duplicate BL: Blacklist ATT: No IDV data ATT-IDV: ID Validation failed ATT-PHT: Photo comparison failed ATT-OCR: OCR scanned document was modified FRAUD: Fraud list match DEVICE: There was a device-fraud related issue
Biometrics Related Notes
Fail.Reason.AttestationFailed.*	String	The kvpValue will give a short note on why it failed	When any of the Biometrics reports get rejected/ failed, you will get this KVP in the response which gives you the reasons. The * can include: MissingDocs: Missing documents PHT: Photo Comparison OCR: OCR Comparison FACE: Facial Duplicate IDV: ID Validation
Important.AttestationFailed.*	String	true	When any of the Biometrics reports get rejected/ failed, you will get this KVP in the response which tells you there's an important issue. The * can include: MissingDocs: Missing documents PHT: Photo Comparison OCR: OCR Comparison FACE: Facial Duplicate IDV: ID Validation
Review.Reason.Attestation	String	The kvpValue will give a short reason on why it needs review	When actioned recommended is "REFER", and there's a potential issue about any of the Biometrics reports, you will get this KVP in the response so that you can review.
Info.AttestationMessage	String	The kvpValue will give some info on the potential warnings and issues	When none of the Biometrics reports are rejected, but there's a warning or suspicious, you will get this KVP in the response.
PEP/Sanctions Related Notes
Issue.HasAdverseMedia	Boolean	True/false	Adverse media was picked up during the check. Only included if true
Issue.IsPEP	Boolean	True/False	Entity appears on at least one PEP list Only included if true
Important.HasSanctions	Boolean	True/false	Entity appears on at least one sanctions list Only included if true
Issue.OnWatchlist	Boolean	True/false	Entity appears on at least one watchlist Only included if true
Confidence Score Related Notes
Important.VERY_LOW_CONFIDENCE	Boolean	True/false	The confidence score is considered to be very low Only included if true
Issue.LOW_CONFIDENCE	Boolean	True/false	Confidence levels in the result are considered low Only included if true
Matching Statistics
Info.MissingChecks	String	Comma separated list of checkTypes that have not yet completed.	This will indicate which of the checks you requested have not completed successfully. Inclusion of “two_plus” or “one_plus” indicates that name/DoB/address checks have not passed. “id” indicates that no ID checks have passed. “pep” or “pep_media” indicate that you requested AML check has not been run.
Info.NameMatchCount	Integer	0 or more	The number of times we matched the name provided
Info.AddressMatchCount	Integer	0 or more	The number of times we matched the address provided
Info.DoBMatchCount	Integer	0 or more	The number of times we matched the date of birth provided
Info.GovIDMatchCount	Integer	0 or more	The number of supplied documents we succeeded in verifying
Info.OtherIDMatchCount	Integer	0 or more	If Other IDs were matched (e.g. email, mobile, etc) then that count appears here.
Info.ManualMatchCount	Integer	1 or more	Only included if Manual KYC process used. Provides the number of documents used to pass KYC
Info.ManualKYCMessage	string	Manual KYC details	Lists the matching documents used to pass a manually verified KYC check
Important.Blacklisted	Boolean	True/false	Indicates if the entity in question was found on the internal Blacklist. Only included if true
Important.Whitelisted	Boolean	True/false	Indicates if the entity in question was found on the internal Whitelist. Only included if true
Important.Duplicate	Boolean	True/False	Indicates if the entity in question is potentially a duplicate.
Important.CreditBureauMatch.XXX	Boolean	True/False	Indicates a match/fail with a credit header source that may require notification be sent to the customer. If set to true, the match was successful If set to false, the match failed and the customer may need to be notified of this fact. The XXX would be replaced with the reporting bureau. Valid values are: Equifax Experian It is possible for there to be more than one of these, depending on how your failover/cascade works.
Risk Score Related Notes
Risk.Level	String	One of: LOW MEDIUM HIGH UNACCEPTABLE	Gives the risk rating for the entity at this time
Risk.Policy	String	Customer specific, but defaults nclude SDD EDD Fail	The configured risk checking policy that was applied
Important.VERY_HIGH_RISK	Boolean	True/false	Risk score is considered very high (over 75) Only included if true
Issue.HIGH_RISK	Boolean	True/false	Risk score is considered High (over 50) Only included if true
Issue.MEDIUM_RISK	Boolean	True/false	Risk Score is considered Medium (over 30) Only included if true

Example check summaries

Biometrics

Biometrics overall FAIL, with OCR and Document report as suspected, but photo comparison rejected:

"checkSummary": {
        "checkDate": "2022-11-28T06:24:18.488Z",
        "checkId": "d606d55f-87cf-ccb8-4bcd-ecd757aacd5d",
        "checkPerformedBy": "various",
        "checkSource": "various",
        "checkType": "visa,id,two_plus,idvalidate",
        "confidenceLevel": 80,
        "providerCheckID": "2b482608-c58b-8eb3-0d40-6442e9e0835c",
        "resultNotes": [
            {
                "kvpKey": "Info.visa",
                "kvpType": "general.string",
                "kvpValue": "No eligible visa document found, skipped visa check"
            },
            {
                "kvpKey": "Action.Recommended",
                "kvpType": "general.string",
                "kvpValue": "FAIL"
            },
            {
                "kvpKey": "Fail.Reason.AttestationFailed.PHT",
                "kvpType": "general.string",
                "kvpValue": "The Photo Comparison result was set as 'REJECTED'"
            },
            {
                "kvpKey": "Important.AttestationFailed.PHT",
                "kvpType": "general.string",
                "kvpValue": "true"
            },
            {
                "kvpKey": "Info.NameMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.AddressMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Info.DoBMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.GovIDMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.OtherIDMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Important.VERY_HIGH_RISK",
                "kvpType": "general.bool",
                "kvpValue": "true"
            },
            {
                "kvpKey": "profile_status.risk",
                "kvpType": "general.string",
                "kvpValue": "FAIL"
            },
            {
                "kvpKey": "Risk.Level",
                "kvpType": "general.string",
                "kvpValue": "UNACCEPTABLE"
            },
            {
                "kvpKey": "Risk.Bracket",
                "kvpType": "general.integer",
                "kvpValue": "4"
            },
            {
                "kvpKey": "Confidence.Level",
                "kvpType": "general.string",
                "kvpValue": "HIGH"
            },
            {
                "kvpKey": "portal.issue.summary",
                "kvpType": "general.string",
                "kvpValue": "ATT-PHT,RISK"
            },
            {
                "kvpKey": "Risk.ResultID",
                "kvpType": "result.id",
                "kvpValue": "d8af3dcd-d400-4095-9cba-04cbb6493eea"
            }
        ],
        "resultState": "CHECKED_FAILED",
        "riskLevel": 100
},

Biometrics overall FAIL, with all the reports as suspected:

"checkSummary": {
        "checkDate": "2022-11-29T06:47:14.297Z",
        "checkId": "d606d55f-87cf-ccb8-4bcd-ecd757aacd5d",
        "checkPerformedBy": "various",
        "checkSource": "various",
        "checkType": "visa,id,two_plus,idvalidate",
        "confidenceLevel": 82,
        "providerCheckID": "2b482608-c58b-8eb3-0d40-6442e9e0835c",
        "resultNotes": [
            {
                "kvpKey": "Info.visa",
                "kvpType": "general.string",
                "kvpValue": "No eligible visa document found, skipped visa check"
            },
            {
                "kvpKey": "profile_status.main",
                "kvpType": "general.string",
                "kvpValue": "REFER"
            },
            {
                "kvpKey": "Action.Recommended",
                "kvpType": "general.string",
                "kvpValue": "FAIL"
            },
            {
                "kvpKey": "Info.AttestationMessage",
                "kvpType": "general.string",
                "kvpValue": "Attestation check with DRIVERS_LICENCE (AUS) completed with warnings. The ID Validation result was set as 'SUSPECTED'. The Photo Comparison result was set as 'SUSPECTED'"
            },
            {
                "kvpKey": "Info.NameMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.AddressMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Info.DoBMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.GovIDMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.OtherIDMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Important.VERY_HIGH_RISK",
                "kvpType": "general.bool",
                "kvpValue": "true"
            },
            {
                "kvpKey": "profile_status.risk",
                "kvpType": "general.string",
                "kvpValue": "FAIL"
            },
            {
                "kvpKey": "Fail.Reason.Risk",
                "kvpType": "general.string",
                "kvpValue": "UNACCEPTABLE"
            },
            {
                "kvpKey": "Risk.Level",
                "kvpType": "general.string",
                "kvpValue": "UNACCEPTABLE"
            },
            {
                "kvpKey": "Risk.Bracket",
                "kvpType": "general.integer",
                "kvpValue": "4"
            },
            {
                "kvpKey": "Confidence.Level",
                "kvpType": "general.string",
                "kvpValue": "HIGH"
            },
            {
                "kvpKey": "portal.issue.summary",
                "kvpType": "general.string",
                "kvpValue": "ATT-IDV,ATT-OCR,ATT-PHT,RISK"
            },
            {
                "kvpKey": "Risk.ResultID",
                "kvpType": "result.id",
                "kvpValue": "d8af3dcd-d400-4095-9cba-04cbb6493eea"
            }
        ],
        "resultState": "CHECKED_FAILED",
        "riskLevel": 100
},

Biometrics overall REFER, with OCR report as suspected, but Document report and Photo comparison as clear:

"checkSummary": {
        "checkDate": "2022-11-29T06:47:14.297Z",
        "checkId": "d606d55f-87cf-ccb8-4bcd-ecd757aacd5d",
        "checkPerformedBy": "various",
        "checkSource": "various",
        "checkType": "visa,id,two_plus,idvalidate",
        "confidenceLevel": 82,
        "providerCheckID": "2b482608-c58b-8eb3-0d40-6442e9e0835c",
        "resultNotes": [
            {
                "kvpKey": "Action.Recommended",
                "kvpType": "general.string",
                "kvpValue": "REFER"
            },
            {
                "kvpKey": "Review.Reason.Attestation",
                "kvpType": "general.string",
                "kvpValue": "SUSPECTED"
            },
            {
                "kvpKey": "Info.AttestationMessage",
                "kvpType": "general.string",
                "kvpValue": "Attestation check with DRIVERS_LICENCE (AUS) completed with warnings. The ID Validation result was set as 'CLEAR'. The Photo Comparison result was set as 'CLEAR'"
            },
            {
                "kvpKey": "Info.NameMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.AddressMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Info.DoBMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "2"
            },
            {
                "kvpKey": "Info.GovIDMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Info.OtherIDMatchCount",
                "kvpType": "general.integer",
                "kvpValue": "0"
            },
            {
                "kvpKey": "Risk.Level",
                "kvpType": "general.string",
                "kvpValue": "LOW"
            },
            {
                "kvpKey": "Risk.Bracket",
                "kvpType": "general.integer",
                "kvpValue": "1"
            },
            {
                "kvpKey": "Confidence.Level",
                "kvpType": "general.string",
                "kvpValue": "HIGH"
            },
            {
                "kvpKey": "portal.issue.summary",
                "kvpType": "general.string",
                "kvpValue": "ATT-OCR"
            },
            {
                "kvpKey": "Risk.ResultID",
                "kvpType": "result.id",
                "kvpValue": "c61e4c54-e6c9-765a-9752-e73d7001788d"
            }
        ],
        "resultState": "CHECKED_FAILED",
        "riskLevel": 100
},

Interpreting CheckSummary results

🚧
Note
This method is being phased out.
The following section details how to interpret the results of a /verify check on an entity when the checkType details are specified in full (rather than just using the “profile” option).
Unless there is a specific reason to not do so, please move to using Entity Profiles, rather than running individual checks..

Following on from the article about the contents of a checkSummary

The CheckSummary is formerly the main place to look to determine the current state of an entity,
(It still can be used, but a better service exists from the more structured response in the checkEntityResults section of a response.

The summary resultState is the first field to check. Although the API documentation gives an accurate description of the various states, there are a large number of subtleties that can creep in given the vast array of potential check results possible. With that in mind, the following is a guide to reading the response.

Check state for an individual data point

UNCHECKED: Check has not yet been performed.
NOT_SUPPORTED: The requested check type or industry function is not supported by this connector.
CHECKING: Checks are underway.
UNPROCESSABLE: The data supplied was unprocessable.
NO_MATCH: All checks were complete as far as possible, no records were found that matched the details supplied. No AML checks would have been run.
CHECKED_PARTIAL_SUCCESS: Indicates that we were able to partially match an entity, but not all checks completed.
CHECKED_SUCCESS_WITH_NOTES: All checks are complete, but there are some notes (e.g. PEP or sanctions).
CHECKED_SUCCESS_CLEAR: All checks are complete, enough details were verified and cleared to ensure that this person meets your KYC/AML requirements. No additional action is required.
CHECKED_FAILED: Some checks were attempted, but there was a hard failure along the way and we’ve had to stop.

📘
You should always look to the Action.Recommended KVP flag for a final recommended disposition, especially for CHECKED_PARTIAL_SUCCESS and CHECKED_SUCCESS_WITH_NOTES, just to be sure.

If you receive an Action.Recommended of FAIL or FAIL_MANUAL, you should look at the following:

KVP Fail.Reason.* - that will give a basic indication as to why the entity failed.
KVP portal.issue.summary - this gives a quick indicator of issues that need attention.
KVP Info.*MatchCount - that will tell you how many items matched - use this for partial failures.
KVP Important.HasSantions - the individual is marked as sanctioned - you should use the portal to verify these results and set to false or true positive.
KVP Important.Duplicate - the individual has been marked as a duplicate. Use the portal tools to confirm or mark as a false positive.
KVP Important.Blacklist - the individual has been marked as blacklisted. Use the portal tools to confirm or mark as a false positive.

When the Action.Recommended is “REFER”, you should look at:

KVP `Review.Reason.* and KVP portal.issue.summary - as above, these give a brief description of the issues that need addressing.
KVP `Risk.Level - the entity might just be too high a risk.
KVPs Issue.IsPEP , Issue.OnWatchlist , Issue.HasMedia - indicates that the entity has potential AML issues that need review via the portal.

Check Results - Summaries

Understanding CheckSummary results

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Note

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Example check summaries

Biometrics

Interpreting CheckSummary results

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Note

Check state for an individual data point

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Understanding CheckSummary results

🚧Note

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Example check summaries

Biometrics

Interpreting CheckSummary results

🚧Note

Check state for an individual data point

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Note

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Note